Engaging with our stakeholders
Understanding stakeholders’ interests helps us define our strategic priorities and guide our initiatives and remuneration policies. We run a formal exercise every two years to identify our material CSR priorities.
how we engage
|
|
Key Stakeholders |
How we engage |
Key areas of interest |
Our response and KPI's |
|
Society |
Our employees touch the lives of others every day, providing crucial services to help keep society safe and secure. |
Operations which promote secure and stable communities CSR Materiality Review with key stakeholders (see pages 36 and 85) Community engagement programmes Substantial tax and economic contributions Government relationships and parliamentary engagement NGO and UN agency engagement Industry forums |
People and Values Ethical and sustainable business practice including: Health & safety Human rights Anti-bribery & corruption Employee standards and behaviour |
Slavery and Human Trafficking Statement UN Global Compact: Communication on Progress Global employee engagement survey Values awareness and training programmes Engagement with Parliamentary committees Industry forums including: International Security Ligue, British Security Industry Association, Confederation of British Industry MP engagement and site visits, especially to custodial detention facilities |
|
Customers |
Through understanding our customers’ needs we can offer value-added, innovative, cost-effective security solutions and build enduring relationships. |
Consultative approach to selling and bidding for contracts Proactive relationship management Bidding processes Customer service Net promoter score |
Quality and price of service delivery Expertise innovation Health & safety Business ethics |
1.1% underlying revenue growth in 2018 Almost 49,000 customers surveyed using net promoter score in 2018, with positive results in all markets (2017: 24,000) Feedback from unsuccessful contract bids |
|
Shareholders |
The company actively seeks to engage with shareholders on a regular basis. |
One-on-one meetings between management and shareholders Group investor meetings hosted by management Results announcements and trading updates Participation in investor relations association and best practice events Annual governance meetings with the Chairman and ad-hoc meetings CSR updates with the Chair of the CSR committee Annual General Meeting |
Financial performance Strategic direction and coherence Governance and risk management |
CEO and CFO met with shareholders representing ￡474 million underlying Adjusted PBITA in 2018 ￡453 million underlying operating cash flow in 2018 Dividend of 9.70p per share in 2018 |
|
Employees |
With 546,000 colleagues, G4S is one of the world’s largest private sector employers. Our success is underpinned by the way we lead and engage with our people. |
HR core standards set the framework for employee engagement Onboarding, induction and refresher training Local and global meetings Biennial global all-employee and senior management engagement surveys Trade unions, works councils and employee representative forums Newsletters, videos, employee self-service portals, and intranets Specific campaigns on health & safety, our values and Speak Out whistleblowing arrangements Values recognition schemes |
Company performance Compensation and benefits Training and career development Health & safety Human rights Values, CSR and recognition |
Implemented action plans based on responses from Increase in overall favourable responses from 82% (2015) to 84% (2017) Feedback from consultation committees and works councils Nominations for employee recognition awards Reduction in staff turnover from 25.3% in 2017 to 24.7% in 2018 Fatalities due to road traffic and workplace incidents down around 67% since 2013 |
|
Suppliers |
We have a responsible purchasing policy consistent with our business ethics. |
We purchase goods and services from more than 40,000 suppliers Contract and relationship management Supplier Code of Conduct Purchase to Pay process |
Supplier performance – service delivery and product quality Payment terms SME engagement |
Rationalised suppliers Commitment to the UK Prompt Payment Code Member of the UK Government Contract Finder portal to promote use of SME businesses |
Slavery and Human trafficking statement
Our Slavery & Human Trafficking Statement describes the actions we have taken to help prevent modern slavery.
Corporate social responsibility
The Group’s approach to corporate and social responsibility is now firmly embedded in the Group’s business processes, from employee recruitment and supplier management to bidding and contract delivery.
